1.1 The Royal Opera House Grand Draw Raffle (‘the Raffle’) will be operated as a Society Lottery under the Gambling Act 2005 as amended (‘the Act’) and is licensed by The Gambling Commission.
1.2 The Raffle is promoted by the Promoter and conducted for the benefit of the Royal Opera House.
1.3 The person responsible for the promotion of the Raffle is Lauren Grubert.
1.4 By entering the Raffle, Members agree to be bound by these rules.
‘Act’ The Gambling Act 2005.
‘Raffle’ The Royal Opera House Grand Draw Raffle.
‘Draw’ The process by which winners are selected.
‘Member’ An individual who has entered into the Raffle.
‘Rules’ The rules of the Royal Opera House Grand Draw Raffle as set out below and amended from time to time.
‘Ticket’ The entry into the Raffle.
2.1 Entry into the Royal Opera House Grand Draw Raffle
The Raffle is promoted in accordance with the Gambling Act 2005 as amended (‘the Act’) throughout Great Britain. In order to comply with the Act, during the purchase of Raffle Tickets you will be required to confirm that:
2.2 If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified above then you will not be entitled to receive that prize.
2.3 In order to comply with the Act Raffle Tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.
2.4 By entering into the Raffle you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time. The Royal Opera House shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you if you have not complied with the Rules. The Rules may be amended by the Royal Opera House from time to time.
2.5 This Raffle is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Gamble Aware helpline on 0808 8020 133 or visit the website on www.begambleaware.org.
2.6 The maximum number of Tickets an individual will be permitted to purchase in any one draw is £200.
2.7 Prizes are subject to availability and terms and conditions apply.
3. Entry into the Raffle
3.1 You can only enter the Raffle by the purchase of a ticket which will be sold in a variety of forms from time to time.
3.2 Purchase will require you to provide the following information:
(a) Your name and address, so that we can write to you to confirm your entry into the Raffle and contact you if you have won a prize.
(b) Confirmation that you are over 18 years of age, in order to ensure compliance with the Act.
(c) The number of Tickets in the Raffle you wish to purchase.
3.3 You will also be asked to provide the following information:
(a) Your contact telephone number.
(b) Your date of birth.
(c) Your mobile phone number.
(d) Your e-mail address.
3.4 You will also be required to provide information relating to the purchase of your Tickets. Payment may be made via the following methods and the relevant information will vary depending upon the payment method.
(i) A completed cheque will be required when you enter.
(b) Debit Card. Please note Credit Cards will not be accepted.
(i) Information required will include card number, expiry date and card security number.
(d) Any other made method made available by the Royal Opera House from time to time.
(i) The information required will depend upon the payment method.
3.5 The Royal Opera House shall be entitled to take any steps necessary to verify the above information and to process your entry. The Royal Opera House may (at its absolute discretion) refuse to accept an application for an individual to purchase tickets for the raffle.
3.6 It is your responsibility to ensure that the personal information you provide to us is accurate.
3.7 If you know of any error in your name, address or any other details provided to the Royal Opera House as part of your entry you must correct this by notifying the Royal Opera House in writing or by e-mail. The Royal Opera House will make any required corrections as soon as reasonably possible. The Royal Opera House shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and/or the right to receive a prize) suffered by you until such correction has been made. Any correction notified to the Royal Opera House shall only become effective once the correction has been made.
3.8 Each Ticket is numbered and each Ticket Number is unique.
4.1 Payment for Tickets may be made by the following methods:
(b) Debit Card. Please note Credit Cards will not be accepted.
(d) Any other method made available by the Royal Opera House from time to time.
4.2 Payment for Tickets are made directly to the Royal Opera House therefore:
(a) Cheques must be made payable to the Royal Opera House.
(b) Debit Card payments will be referenced as Royal Opera House on your card statement.
(c) Cash must be handed to a the Royal Opera House approved ticket seller.
(d) Any other method made available by the Royal Opera House from time to time would also be referenced as or be payable to the Royal Opera House on any appropriate documentation.
4.3 The price for each Ticket is £2.
4.4 Your Tickets will not be entered into the Draw unless the Royal Opera House has received all amounts payable (cleared funds) relating to your Tickets by the closing date 31 January 2020. If there is a dispute regarding whether Tickets have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Raffle’s bank accounts operate.
4.5 You may cancel your entry into the Raffle by notifying the Royal Opera House in writing or by e-mail (or via any other methods specified by the Royal Opera House from time to time). Upon receipt of this notice the Royal Opera House will;
(a) In accordance with the Act and as described in Rule 2.3 any payments made prior to such cancellation taking effect ahead of the closing date shall be refunded.
4.6 The Royal Opera House may cancel your entry into the Raffle (in its absolute discretion) at any time. The Royal Opera House will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draw/s. Other than the reimbursement of any such amounts, the Royal Opera House shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and/or the right to receive a prize) suffered by you in relation to such cancellation.
4.7 All customer funds are held ahead of the draw in trustee status to maintain a separation from the Royal Opera House’s own trading income to protect those funds in the event of insolvency.
5. Changes to Entrant Details
5.1 Any changes to your details as provided by you upon purchase should be notified to the Royal Opera House in writing or by e-mail.
6.1 The Draw will be run at our Raffle Management Companies Offices to be held on 7 February 2020.
6.2 In order to comply with the Act only those Tickets for which payment has been received are eligible for entry into the Draw.